Return & Exchanges

We want you to be happy with your purchase. If you are not completely satisfied, we’re to help.

Change of mind

• Our products are ordered for you and are not returnable simply because you have changed your mind.
• Any undelivered orders will incur a 20% of total purchase value cancellation/admin fee.

Faulty or damaged goods

• If your item is faulty, damaged or not as described, please contact us within 7 days receiving it.
• We will arrange a replacement or repair when possible. If a replacement or repair is not possible we will provide a full refund in line with your rights under the Australian Consumer Law.
• We may request photo’s or ask you to return the item for assessment. If the item is deemed not faulty or damaged the return costs e.g freight, will be charged to you.

Non-Returnable Items

• For hygiene and safety reasons, we cannot accept returns on pillows, sheets, protectors or linen, unless faulty , where the item will be replaced.
• Custom items specifically ordered and delivered to your design 
• Any product not deemed faulty or not as described.

Refunds

• Refunds will be processed to your original payment method within 5 – 10 business days
• Shipping fees are not refundable unless item is faulty.

Need Help ? Contact us at jindalee@mybedtime.com.au